Support

Account & getting started

How do I create an account?

Download Hommie, choose whether you're a student or a landlord, and sign up with your email, Apple or Google. Students then add their university and study level.

How does student verification work?

Go to Profile → University Verification and upload a photo of your student ID. Our team reviews it and adds a Verified badge to your profile, usually within a day or two.

How do I change my city or interests?

Go to Profile → Personal Details. You can update your city and interests at any time, for example if you move or your plans change.

How do I turn notifications on or off?

Go to Profile → Notifications. You can turn push notifications on or off for the whole app, or just for specific things like messages or events.

How do I delete my account?

Go to Profile and choose Request Account Deletion. This signs you out and starts the deletion process. Contact us if you'd like this done sooner.

Housing & roommates

How do I contact a landlord?

Open a listing and tap "Contact Landlord". You choose what to share (move-in date, budget, university) and it starts a chat with the listing pinned for context.

What does "Hommie Verified" mean?

For landlords, it means our team has confirmed their identity and property ownership. For students, it means their student ID has been checked. It's a trust signal, not a guarantee, so always view a place in person before paying anything.

How does roommate matching work?

The match percentage is an estimate based on your budget, area and move-in window, plus your lifestyle answers. Publish a roommate profile from Profile → Roommate Matching to appear in other students' matches.

Is my information private?

Your lifestyle answers stay private until you publish a roommate profile. When you send an enquiry, you choose exactly which details the landlord sees.

Messaging & safety

How do I report something?

Use the "⋯" menu on any listing, post, profile or chat. Reports go straight to our moderation team, and we look at every one.

How do I block or unblock someone?

In a chat, open the "⋯" menu and choose Block User. To unblock someone, go to Profile → Blocked Users and tap Unblock next to their name.

I'm not receiving push notifications. What do I do?

First check Profile → Notifications is turned on, then check your phone's own Settings app to make sure Hommie has notification permission. If it's still not working after that, email us and let us know your phone model and app version.

For landlords

How do I list a property?

Sign up or switch to a landlord account, then use Create Listing on your dashboard. It walks you through five short steps: details, photos, pricing, amenities and availability.

How do I manage enquiries?

Every enquiry appears in your Messages tab and on your dashboard. You can reply, share more details, and mark a listing as rented once it's filled.

Events & marketplace

How do I RSVP to an event?

Open an event and tap RSVP Now. You'll get a reminder notification the day before, and you can add the event to your phone's calendar with one tap from the event page.

How do I sell something on the marketplace?

Go to the Marketplace tab and tap Sell an Item. Add photos, a price and a short description, then message buyers directly in the app.

Looking for something else? Read our Privacy Policy or Terms of Service.